Refund Policy for Design and Programming Services – All app design and programming sales are final. In most cases, design mock-ups are created and approved after a payment is received. A detailed invoice will be sent with terms of service. If you agree to demo app development but fail to follow through with a project, we retain the right to bill you for time taken to create the demo at our regular hourly rate of $150.
RUBEN MEDIA, LLC. may accept a refund request in some cases, at our discretion. An Instance where we would accept a request for a refund would be if RUBEN MEDIA and client are unable to work together in a communicative and professional manner or if creative differences force an end to all work.
Return Policy for Other Services – Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client. RUBEN MEDIA, LLC. maintains the same refund requests for all other hourly work as stated in the above Design and Programming Policy.
Return Policy for App Hosting and Support Services – Services are provide on a month to month or bases and have a strict no-refund policy. A thirty notice is required to cancel service.
Charge-backs – If we receive a charge-back or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 charge-back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge-back(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge-back, contact us to address any billing issues. Requesting a charge-back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.